Ordering Information
Location
For your convenience this website is designed to operate in the currency dependent upon the location from which you are shopping. To enjoy the correct features such as currency and shipping information, please ensure that you have selected your location by clicking on the flag located on the left hand side of each page. As our prices take into account various factors and costs, we reserve the right to process your order in the most appropriate currency.
Payment
We accept Visa, Mastercard, American Express and Switch cards. We do not charge for any item until it is ready to ship. You may send your credit card information via phone, fax, post or on our secure server. Please do not send credit card details by e-mail as it is not a secure means of communication.
Shipping & Handling
United States of America
Standard Shipping (10/20 working days) will be charged at $10.00 on all orders and will be despatched by Air Mail. Standard delivery charges do not include include import duty and taxes which may be levied by Customs.
Priority Shipping (3/5 working days) will be charged at $30.00 on all orders which will be despatched by courier and must be signed for. Priority delivery charges include import duty on orders for delivery within the United States of America only.
United Kingdom
Shipping on on all orders sent within the UK will be charged at $10.00.
Orders under $100.00 will be despatched by Royal Mail recorded delivery.
Orders over $100.00 will be despatched by courier and must be signed for.
European Union
Shipping on on all orders sent within the European Union will be charged at $20.00.
Orders under $100.00 will be despatched by Air Mail.
Orders over $100.00 will be despatched by courier and must be signed for.
Rest of the World
Shipping will be charged at $20.00 on all orders.
Orders under $100.00 will be despatched by Air Mail.
Orders over $100.00 will be despatched by courier and must be signed for.
Customs or handling charges that may be levied in the destination country are beyond our control and we are unable to accept any responsibility for these.
Delivery Schedule
We aim to despatch orders within 3 working days (see Product Availability when ordering).
If your item is not available by the date provided we will contact you accordingly with the option to cancel your order if you would rather not wait.
Guarantee & Returns
We want you to be delighted with your purchase. If you have any suggestions or comments please contact us.
David Hampton has taken great care to present the products on our website as accurately as possible but the images you see will, of course, depend on the display and colour capabilities of your computer. Consequently, we cannot guarantee that the product images you see are a totally accurate representation of the actual merchandise. All measurements given are approximate.
We take pride in the quality of our products, and our policy is to ensure that all products supplied are delivered in perfect condition. If for any reason the product does not meet your expectations, please return it, in original condition complete with packaging, within 30 days and we will arrange for an exchange or refund. We regret that we are unable to offer refunds on items that have been personalised. This policy does not affect your statutory rights.
How to Exchange or Return:
- There is no need to contact us when sending us a return. Please fill out the Returns form enclosed with your order noting whether you would like a refund or an exchange together with details of the exchange item required.
- Package the item carefully, ensuring that it is adequately protected, and attach the label provided on the despatch note/invoice to the parcel. If you no longer have this then please send the parcel to:
David Hampton Ltd
90 Clancarty Road
London SW6 3AA
England - We recommend that you send your parcel by carrier or recorded post. Always retain proof of despatch or postage. Goods are returned to David Hampton at your own expense.
- We will contact you to confirm your return has been received. Please note that refunds will be given in the same form of payment used for the original purchase and can only be given to the original payer.
- If you would like to exchange an item you may have to pay an additional shipping charge which will be advised when we contact you upon receipt of your return.
